If you are not completely satisfied with your milk purchase please talk to us for a full money back guarantee.
You must provide one of the following options to be eligible to receive your home milk delivery:
- Provide a clean chilly bin or sturdy chiller bag, with frozen ice packs inside, in a shaded location. Describe the location when setting up payment.
- Provide access to an operating fridge (This must not be inside your home). On a porch or inside a garage door is acceptable. Describe the location when setting up your payment options.
- Be home and available to receive your delivery.
If you fail to organise one of these options prior to delivery we will not deliver your order and your account will still be charged.
Farm Fresh South employees will not enter your house to make a delivery (eg. to put milk in the kitchen fridge).
You must purchase enough 1lt glass bottles from Farm Fresh South to cover each delivery day. You can either pre purchase the correct amount from the online store for your first delivery or, if you have already purchased bottles from Farm Fresh South, you can leave out the appropriate number of empty bottles. We will then swap the empty bottles for full bottles each delivery. If you happen to damage or break a bottle at home simply leave $5 out for the next delivery or purchase online and we will replace it.
Farm Fresh South will ensure the milk is delivered to your home at the highest quality possible at below 6 degrees. Once the milk is delivered it is your responsibility to ensure it is kept cold and cannot be tampered with (eg. by children or animals) which could affect the milk quality.
You can increase, decrease, pause or cancel your deliveries at any time by logging into your account on the Farm Fresh South website.
Your chosen order will automatically be deducted from your bank account or credit card at your chosen frequency until you request to stop deliveries or put them on hold (eg. if you're going on holiday).
We will only accept orders from within the standard delivery zone specified on the delivery map. If you are outside of that area please contact us to see if special arrangements can be made. If you can show that there is sufficient interest in your area we will consider expanding the delivery zone.
If, for any reason, Farm Fresh South is unable to fulfill your order on your specified delivery day, we reserve the right to make the delivery on an alternate day within that calendar week. If, for whatever reason, Farm Fresh South cannot fulfill your order within the calendar week a full refund of the missed order amount will be given.
The delivery times stated are only a guide. Farm Fresh South reserves the right to adjust delivery times as required to suit an efficient delivery system. We will do our best to inform customers in the case of any changes. Times do vary as new customers are being added each week.
If your regular payment declines, your deliveries will be put on hold until payments are up to date.
A full refund will be provided on any non perishable goods returned to us unopened in their original packaging and within 30 days. Postage expenses, in both directions, are not refundable.
If the goods you receive are faulty, we will replace those goods if they are returned to us within 30 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.
After 30 days returns and refunds are subject to manufacturers warranty and/or at the discretion of Farm Fresh South staff.
The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you opt in. You have the option to opt out at any time.
Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.
This applies to purchases from our web site only - not including home milk/produce deliveries.
We will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. If your product is being shipped, please allow up to 4 days for delivery.
If you intend to pick up your purchase please contact us to arrange a suitable time.